This privacy policy describes how Nexapep Ltd ("we", "us", "our") collects, uses, and protects personal information when you visit nexapep.co.uk or place an order with us. By using our website, you consent to the practices described in this policy.
Information we collect
We collect information you provide directly to us when you place an order, create an account, or subscribe to our newsletter. This includes your name, email address, delivery address, billing address, and payment information. Payment information is processed by our payment processor and is not stored on our servers.
We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, and referral source. This information is collected via cookies and similar tracking technologies.
How we use your information
We use the information we collect to: process and fulfil your orders; communicate with you about your order, account, and customer service enquiries; send marketing communications (only if you have opted in); detect and prevent fraud; comply with legal obligations; and improve our website and services.
Sharing of information
We do not sell your personal information. We share information with third parties only as necessary to operate our business, including: shipping carriers (to deliver your orders); payment processors (to process payments); email service providers (to send you communications); analytics providers (to understand website usage); and legal authorities when required by law.
Cookies
Our website uses cookies to provide essential functionality (e.g. shopping cart), analytics, and marketing. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
Data retention
We retain personal information for as long as needed to provide our services and as required by law. Order records are retained for 7 years for tax and accounting purposes. Marketing data is retained until you unsubscribe.
Your rights
Under UK GDPR, you have the right to: access the personal information we hold about you; correct inaccurate information; request deletion of your information; restrict or object to processing; receive your information in a portable format; and lodge a complaint with the UK Information Commissioner's Office (ICO). To exercise these rights, contact hello@nexapep.co.uk.
Marketing communications
If you have subscribed to our newsletter or opted in to marketing communications, you can unsubscribe at any time using the unsubscribe link in any email we send, or by contacting hello@nexapep.co.uk.
Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Children
Our website and products are not intended for use by individuals under 18. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this privacy policy from time to time. The date of last revision will be indicated below. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact
For any privacy-related enquiries, contact hello@nexapep.co.uk.
Last updated: May 2026